I sent her the copy of the signature saying I had presumed she had recieved it. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. As most of us know, if a seller sends a purchased package with USPS tracking less than $750.00 and tracking shows a delivery in the buyer's zip code, eBay and PayPal both consider that a delivered package even if the buyer claims it was not received. The buyer is not "responsible for security" as you accused me of. We'll make sure you either receive the item you ordered, or get your money back. High shipping volumes are causing some delays. Seller at first agreed to a partial refund but is now saying she has proof that the item has been received as she said she has spoke to the post office and they can confirm they delivered it to my house If you paid by Paypal, and open a claim with Paypal for an item not received, as part of the process, Paypal will ask the seller for proof of mailing AND proof of at least a delivery attempt. Posting can be proved but not delivery unless recorded. I don't know how to move on from this very frustrating position. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. what happens now? So the seller has now left me positive feedback calling me a liar and a con artist. - I escalate claims and ebay rules in my favour. I'm not sure what to do , I have asked to see the proof but she is demanding I close the case, Don't close the case. this has never happened to me before. You'll be able see the item's expected delivery date, and the address it's being shipped to. View cart for details. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. but the problem is that ebay representative are not getting this fact, they are just repeating their written scripts that if the item shows delivered to the suburb that means it has been delivered to … Reply to her that you have checked the garden etc and it is not with you. The Australia Post site says it was delivered on January 8 and 10:14am. I have the receipt as proof of postage. If you haven't already done so escalate the case. Last night she contacted me and said it still hadn't arrived and wanted to know why. Due to the fact she was on the case from the start I have a feeling she does this a lot. Item was not sent recorded just plain 2nd class . I am not saying that this is the case for you MyPanda, but if your seller has been badly scammed this way in the past, she may be just far more cautious than is needed. You can find your order's delivery information in your Purchase history - opens in new window or tab. In many cases, if not most, eBay ask you to return the item by trackable means and now often provide the returns label for you and pay for the Parcelforce delivery. Enter your search term to display live search results. many thanks. Let the seller know your item hasn't arrived. I didn't think sellers could leave negative feedback for buyers anyway? And now saying she has reported you too. Some sellers may also be able to send you out a replacement item, if they have one. 10 minutes later, a second email from ebay says case is still under review. A buyer claiming an item was not received when there is proof of delivery to the buyer's address on the Order details page; A buyer falsely claiming an item was not as described; A buyer returning an item other than the original item received; A buyer using or damaging an item and then returning it Check the sorting office. Buyer claims the item wasn’t received. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. must remember to refresh the page before posting, She has messaged back saying she gave me a chance & has now passed it on to eBay to sort out No sign of any evidence, As long as you've opened a case you just wait to escalate it.You will get your money back.I just had someone do that to me - told her politely to refund me and then claim it back from the Royal Mail.EBay will just refund you if she doesn't. What is a seller supposed to do? Buyers have 30 days from the estimated delivery date to inform the seller that they didn’t receive the item. There's no way I'd try to be understanding of these traits. They can then relist the item for you to repurchase with the correct address. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I think, as a buyer, I would approach her in a more understanding way - you may still not get anywhere but it is worth a try. They marked as shipped on 06/09/13. Interestingly, this buyer had placed this order to be delivered to a third party. Or has that changed (again). After it is all sorted, remember to block her so you don't inadvertently deal with her again. Don't worry about a one off negative, I don't pay too much attention unless it's less than 90% and a seller can't leave neg for a buyer. Seller paid £5 postage, which was by Standard Parcels and did not request recorded delivery. If possible, we recommend trying to collect your package from the original address. As the seller, you are responsible for ensuring packages arrive to the buyer. You haven't received your item so they will have to claim from Royal Mail. Read our article on. Let the seller know your item hasn't arrived. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Seller at first agreed to a partial refund but is now saying she has proof that the item has been received as she said she has spoke to the post office and they can confirm they delivered it to my house I've checked the back garden in case it was thrown over & have asked the neighbours but no sign of it . The onus is on the seller to prove the loss in order to get a refund from the post office and I've been there so know it's a pain. Not only that, there have been other orders from the … of course you should bother - the value is irrelevant. I have been nothing but reasonable , I agreed to a partial refund so neither of us lost out entirely & I have been extremely polite . Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. I had sent the item recorded delivery and according to the website there was a copy of the signature the post man had obtained from the buyer. Amazon now wants me to produce “proof of delivery”. A buyer can report in My eBay that they didn't receive an item once the latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date. Item not received/collected. Item is not actually received until 10 days later. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. You can also report an item that hasn't arrived through My eBay - see the instructions below to find out how: Once you've let the seller know, you can check on the status of your request at any time. eBay Money Back Guarantee timelines. Amazon requires signature confirmation in cases where a customer says they have not received their item/package even when said package has tracking info confirming delivery to customer. Are you a seller looking to respond to an item not received case? I'll see what she says as I have asked for proof that it was delivered. I am now been ignored so just waiting to be able to escalate as I asked to see her proof & since then I've had nothing but silence . the seller has contacted me saying she has not received the item. eBay may also request you to provide proof of payment within next 7 days. I have only had one other parcel not arrive . If the seller provides proof of delivery, & you have received the item the case will be closed in favour of the seller Here's how to cancel a case: It's important to make sure you're certain you want to cancel a case, as you won't be able to re-open it once it's been closed. Seller can't do anything in retaliation. Obviously, this is an unprecedented time and eBay is … Buyer claims he has not received it. I bought an item for $300 on 12/6, seller shipped in less than 72 hours later. She can't leave you feedback as the sale won't have happened when you get your money back, Ok thanks , Will wait and see if she comes back with proof & if she does I'm not too sure what the next step will be. Tracking information shows the item out for delivery on 12/16, and that's the last activity. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). Tip I've had 2 not arrive this month. I've got an item not received issue, and I'd like some advice on how to proceed. Our building has 24/7 CCTV surveillance and we can prove that none of us received the item. 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