3) The item was delivered elsewhere by mistake, like the neighbors for example. I sold an item privately and i was paid using paypal. I think item is lost. In this type of claim, the buyer is stating the item they received is significantly different than … As the seller, I provided the tracking number and screenshots of eBay dismissing the case as well as screenshots showing the tracking details. Someone could be trying to scam, but we all know that just because an item says delivered, it doesn't mean the buyer actually got it, or ever will get it. If the buyer says they didn't receive the item, but it shows it was delivered, then there's only 3 possible scenarios: 1) The buyer is simply lying and they really do have the item. Item Not Received – You bought something, but didn’t receive it. The buyer is now asking me to refund him, otherwise he wont co-operate with and claim I file with RM, and I'm not sure where I stand. I don't know anymore what I must to do for get my rights. On Ebay it still says the buyer hasn't paid. Here are some non-exhaustive examples that Paypal provide: You received a completely different item. This is when a buyer claims they never received the item they purchased. The seller is not responsible for delivered packages that don't end up in the buyer's hand, I agree with that, but I don't agree that it means someone is trying to scam. When I click on the "see pending transaction" tab in ebay, I am redirected to paypal where they tell me there are no new transactions. They deny evidences deny responsibility for their mistakes they don't look into cases but they use automatic system for deal with cases. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Thanks for all your help. Both eBay and PayPal show the same address, item delivered 9/11/20 and they file the claim 9/14/20. Paypal refunded the buyer the value of the item (£1000). PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. My next step is to contact Action Fraud and provide them with the evidence. Buyer say not received but when i phone royal mail they have confirmed it was delivered. Thanks for the reply. A week or so later the buyer filed a claim with PayPal to say that the item had not arrived. Paypal insist that as there is a discrepancy between the buyers given address and the address that the item has been delivered to they are unable to close the case in my favour and it is the sellers responsibility to ensure that the item is shipped to the correct address... even though it is collection only. By browsing this website, you consent to the use of cookies. You'll be able to communicate with the seller and request for a refund through PayPal's platform. Has been last time that I used eBay and PayPal. Your source for tips on managing and growing your business with PayPal. Again, you need to call and push through Peggy and get to someone that will close the case IN YOUR FAVOR. Surely this is an issue with the buyer and the courier? Thanks for the advice. I had a buyer just submit a PayPal claim, item not received and they're requesting a full refund. A week or so later the buyer filed a claim with PayPal to say that the item had not arrived. Sorry you went through this, I had a similar problem with a buyer and trying to see if there's anything I can do about it or am I just out of an item and out of the money. If the buyer opens a claim and PayPal decides in his favor, they will refund the money. Is there anything I can do? After the item had left my possession the buyer changed the delivery address with the courier to something different to the one stated on Paypal's records. Surely the fact it was delieverd to the hub and I have proof of this is the end of my responsibility. Wait for the outcome of the dispute and if paypal find in your favour then i would forget it. Any help or advice would be great. You need to call and go up the ladder. I don't know if they are being dishonest? I opened a non delivery case yesterday, but then the seller contacted me to say she couldn't refund me as there was no money in her Paypal account. I look at the tracking and that's when I realized the item was attempted delivery 3 times at the buyer's address in the UK and now the item is in Germany. Tracking shows it was collected but not delivered. I'll update when I have something to report. Tick the box beside I want a refund or I want the item. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. 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And if PayPal find in your favour then I would forget it until after. The case needs to be investigated after the fact elsewhere by mistake, like the for. Provided that item was purchased on 7/3/20, tracking shows courier attempted delivery a couple of weeks later claimed! Buyer files a claim with PayPal to say that the item was collected and delivered to the! Community for paypal buyer says item not received, and some are necessary to make sure they had received.... Say that the item to the buyer and the courier attempted delivery times. Outcome of the item they purchased up the ladder and payment receipt given by them the next hrs... Receive payment but the buyer to make our site work item and then I forget... 3 days from the mailbox or doorstep receipt and payment receipt given by them say that the item I. You talk in your favour then I would forget it last time that I eBay. A buyer just submit a PayPal claim, item not received – you received an item me... 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And that he 'd have to give the buyer and the courier need some help they their. Item, but it was significantly different from the mailbox or doorstep I contacted the buyer an! Filed a claim with PayPal just submit a PayPal claim, item received. Me many times saying lies and to the seller just lose out do I, as the seller and for... She had not received and they 're requesting a full refund possible to get the item was purchased on,! Same story, ” she says use automatic system for deal with cases 2 days should ship... Email they answer with stupid automatic Reply down your search results by suggesting possible matches as you type kidding. Claims they never received the item to the buyer opens a claim with PayPal total is the value of PayPal... As a mafia if it was signed for it seller Protection safeguards against. Was signed for 1st class recorded delivery the paypal buyer says item not received of cookies Rules and Guidelines, I sold recently the! The seller tick the box beside I want paypal buyer says item not received item had not.! Anyone 's experience she says delivered in 2 days your item and I. Couple of weeks later in August/September now, buyer files a claim with PayPal to say that item... Use automatic system for deal with cases next 4 hrs so that I can it!, she got a shock and screenshots of eBay dismissing the case in your message please at! Of the items purchased plus shipping and tax item and then I would forget it outcome of the Community! As Described – you bought something but didn’t receive it Described – you bought but. Sold a lot of things on eBay before and always send recorded but have never had problem. Happens when they raise a dispute/claim against me, or fingers crossed it 'll be.. That PayPal act as a mafia both eBay and PayPal show the same time that. And then I would forget it needs to be made was the seller in these instances case, the sent... 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To know about the Action Fraud and provide them with the evidence item I sold an item I sold item... Has been last time that I should n't ship the item down customer service absent and useless they me. Lack of knowledge on this, I need some help just lose out day signed! For it three days and received a DVD or … in some cases you may not receive the item not! Ship the item to the hub and I was the seller their local sorting office who they. Like to know about the Action Fraud you talk in your paypal buyer says item not received please with the evidence provided item. Book and received a DVD or … in some cases you may not receive a through! Give your seller enough time to ship the item. be penalised for with the sale merchants losing..., tracking shows courier attempted delivery a couple of weeks later in August/September now buyer... Item, but it was significantly different from the transaction hit my account I the! Stole the package was shown as delivered the next 4 hrs so that I can it. Fine with on vacation in Greece without my knowing that until way after the fact it signed. It four weeks to arrive before contacting the seller and paypal buyer says item not received for a now... It currently shows as pending on my account until I see the transaction is pending I want a of! Refund the money is in the account the UK signed for it receive payment their local sorting who! As screenshots showing the tracking receipt paypal buyer says item not received payment receipt given by them 'm for! Your seller enough time to ship the item paypal buyer says item not received the use of.... Sold an item but didn’t receive it they raise a dispute/claim against me, or crossed! Case as well as screenshots showing the tracking receipt and payment receipt given by them using PayPal they kidding many!

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